Technology Strategy & Architecture Review
The Problem
An industry association with federal and state and territory entities was operating on separate Microsoft tenancies and outdated technology systems. This fragmented landscape hindered data sharing, standardization of services, and consistent user experiences.
What We Did
Bluebird conducted interviews to assess the current technology state and user needs. Based on this, we designed and developed three options for a digital transformation initiative, including CRM and data storage recommendations, implementation plans, and a governance framework. We also organised workshops with stakeholders to gain alignment and assess financial models.
The Outcome
We presented the technology strategy to the client, enabling them to efficiently adopt an optimal solution. This solution integrated technology, facilitated data sharing and operational access across all state and territory entities leading to a seamless experience.