Technology Strategy & Operating Model
The Problem
A small Government enterprise had a number of legacy systems and a highly customized IT landscape without a holisitic strategy aligned with its business goals. This posed challenges to the entity’s ability to meet its strategic objectives and operate sustainably.
What We Did
We conducted extensive consultation and reviewed documentation to understand the client’s business needs. Using relevant design principles, we collaboratively designed a future-state blueprint and operating model. We assessed the current IT capabilities, identified pain points, and developed improved IT capabilities through a gap analysis.
The Outcome
Our strategy provided the client with a principles-based approach for IT investments, a future-oriented technology architecture, and an effective operating model with governance best practices. It reduced technical debt and obsolescence while improving engagement with technology. The digital approach enhanced customer services, aligning the client’s technology landscape with its strategic objectives.