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IT Program Health Checks
The Problem
A Government agency wanted to improve the accuracy and quality of the ad-hoc data model behind their dashboards. The dashboards were experiencing some issues, such as values not updating as expected.
What We Did
We reviewed program documentation, conducted interviews with the program team and stakeholders, and developed a comprehensive program assessment report. We identified risks and issues, particularly regarding technology and consumer adoption.
The Outcome
The technology solution was deemed sound and likely to meet its delivery date and most business requirements. However, we highlighted that adoption of the solution would be essential, requiring communication and engagement activities.