User Acceptance Testing & Change Management
The Problem
A Government Department needed assistance with user acceptance testing (UAT), training, change management, and communications for their new IT solution. They required a UAT plan, schedule, defect register, and identification of key users from Business Teams.
What We Did
We developed a UAT plan, schedule, and defect register. We scheduled and facilitated UAT sessions with user groups, documented defects and questions, and negotiated with IT teams for defect acceptance and resolution timeframes. We provided hands-on online assisted learning sessions for all users and developed help instructions hosted online.
The Outcome
We successfully completed UAT of the solution and received sign-off from both IT and Business teams, ensuring the system’s readiness for implementation.