Technology Strategy
The Problem
A large Government Department has extensive legacy systems, which were becoming complex, inflexible, costly to maintain, and challenging to ensure compliance due to policy and process changes over the years. Stakeholder buy-in was necessary to address these challenges.
What We Did
Conducted interviews to understand user stories, needs, and requirements. Organised workshops to establish consensus on the new solution’s capabilities. Met with solution vendors to assess technology capabilities. Developed a concept of operations strategy document, outlining perspectives of staff, citizens, policy makers, and third parties.
The Outcome
The concept of operations strategy was endorsed by the Program Sponsor, Senior Leadership team, and the Secretary. It was shared with stakeholders, including other Government Departments, to communicate the benefits of the new technology solution. Stakeholder groups within the organisation received the strategy, building buy-in and excitement for the new solution.