Case Studies
How we have helped our clients achieve meaningful outcomes.
At Bluebird Advisory, we believe that actions speak louder than words. Our case studies exemplify the transformative power of trusted advice, data-driven insights and tailored digital solutions. With a focus on end-to-end services that add value and drive change, we pride ourselves in being instrumental in helping organisations make a meaningful impact.
Physical Data Model and Data Governance
The Problem: An Australian Government agency needed to improve data quality and implement uplift initiatives. They also lacked a complete physical data model and faced challenges in capturing user feedback and tracking staff time.this.
What We Did: Bluebird, in collaboration with the client, identified performance metrics and developed a governance structure for dashboards. We designed solutions for user feedback capture, created a methodology for tracking staff time, and devised a change management plan. We also expanded the physical data model and developed a data dictionary for consistency.
The Outcome: As a result of these efforts, the agency completed the data warehouse using the physical data model, capturing all 72 performance metrics. They could now act upon user feedback recommendations and utilize website analytics.
Data Strategy & Management
The Problem: A Government agency needed assistance in enhancing its data management and analysis capabilities, aiming to align practices and achieve their future vision.
What We Did: Bluebird conducted interviews and workshops to shape performance metrics and data use cases. We investigated the data architecture, developed a conceptual data model, co-designed data capture workflows, and identified areas for improvement. We also designed dashboard prototypes based on performance metrics and synthesized the work into an implementation roadmap.
The Outcome: Bluebird delivered 72 performance metrics, defined data capture workflows, authored system requirements, developed decision-making dashboards for executives, and designed an implementation roadmap. All deliverables were endorsed by the Executive for implementation
Data Prioritisation & Optimisation
The Problem: An Australian Government agency needed to align their data structure with new performance metrics and assess the availability of each data point, impacting the performance metrics and dashboard prototypes.
What we did: Bluebird collaborated with the data warehouse development team, creating documentation to show data availability, developing heatmap overlays, and constructing a physical data model. We facilitated prioritisation of data capture uplift and showcased areas ready for implementation.
The Outcome: Bluebird's efforts resulted in improved availability of data points, identification of areas requiring uplift, and prioritization of data capture. This informed the work of the data warehouse team and facilitated the development of a new data warehouse for the agency.
Data Dashboard Uplift
The Problem: A Government agency wanted to improve the accuracy and quality of the ad-hoc data model behind their dashboards. The dashboards were experiencing some issues, such as values not updating as expected.
What we did: Bluebird conducted a comprehensive review of the data model and provided key findings. We made recommendations for improving data management practices and developed a costed project plan for data uplift.
The outcome: Agency’s executive-level staff gained assurance about data accuracy and understanding of the dashboard's structure and sources. Bluebird offered a solution to address problems with the dashboards and uplift them to meet future needs.
Enterprise Data Strategy
The Problem: A Government business enterprise lacked a comprehensive data strategy and architecture, resulting in fragmented data usage and an inability to harness data as a strategic asset. This posed challenges to the entity’s ability to meet its strategic objectives and operate sustainably.
What We Did: We co-designed a data vision and strategy to transform the entity into a leading service delivery organisation. We developed six design principles, assessed the current state of data maturity, and identified gaps. We created a target state data architecture, data initiatives roadmap, and operating model. We also developed a business case and gained endorsement from the leadership team.
The Outcome: Our enterprise-wide data strategy enabled the client to leverage data as a strategic asset and enhance service delivery. The developed data architecture, initiatives roadmap, and operating model empowered the client to make informed decisions and achieve business objectives. Bluebird continues to support the client in implementing the strategy for digital transformation.
Technology Strategy & Architecture Review
The Problem: An industry association with federal and state and territory entities was operating on separate Microsoft tenancies and outdated technology systems. This fragmented landscape hindered data sharing, standardization of services, and consistent user experiences.
What We Did: Bluebird conducted interviews to assess the current technology state and user needs. Based on this, we designed and developed three options for a digital transformation initiative, including CRM and data storage recommendations, implementation plans, and a governance framework. We also organised workshops with stakeholders to gain alignment and assess financial models.
The Outcome: We presented the technology strategy to the client, enabling them to efficiently adopt an optimal solution. This solution integrated technology, facilitated data sharing and operational access across all state and territory entities leading to a seamless experience.
Technology Strategy
The Problem: A large Government Department has extensive legacy systems, which were becoming complex, inflexible, costly to maintain, and challenging to ensure compliance due to policy and process changes over the years. Stakeholder buy-in was necessary to address these challenges.
What we did: Conducted interviews to understand user stories, needs, and requirements. Organised workshops to establish consensus on the new solution's capabilities. Met with solution vendors to assess technology capabilities. Developed a concept of operations strategy document, outlining perspectives of staff, citizens, policy makers, and third parties.
The Outcome: The concept of operations strategy was endorsed by the Program Sponsor, Senior Leadership team, and the Secretary. It was shared with stakeholders, including other Government Departments, to communicate the benefits of the new technology solution. Stakeholder groups within the organisation received the strategy, building buy-in and excitement for the new solution.
Cloud Market Research & Strategy
The Problem: A large Government Department faced challenges with the removal of on-premise support for their TechOne and Atlassian infrastructure, increased reliance on remote work, and the need to migrate to cloud services.
What we did: We assessed the client’s current TechOne on-premise applications and interviewed selected government agencies to develop case studies. We created a detailed guide for cloud migration, minimizing risks and obstacles specific to the Department.
The Outcome: Our efforts led to a comprehensive understanding of the client’s technology landscape and a roadmap for future technology refresh. We provided practical recommendations based on market research and internal and external case studies, enabling a successful transition to the cloud. This enhanced the Department’s capabilities and aligned them with government cloud migration initiatives.
Technology Strategy & Operating Model
The Problem: A small Government enterprise had a number of legacy systems and a highly customized IT landscape without a holisitic strategy aligned with its business goals. This posed challenges to the entity’s ability to meet its strategic objectives and operate sustainably.
What We Did: We conducted extensive consultation and reviewed documentation to understand the client’s business needs. Using relevant design principles, we collaboratively designed a future-state blueprint and operating model. We assessed the current IT capabilities, identified pain points, and developed improved IT capabilities through a gap analysis.
The Outcome: Our strategy provided the client with a principles-based approach for IT investments, a future-oriented technology architecture, and an effective operating model with governance best practices. It reduced technical debt and obsolescence while improving engagement with technology. The digital approach enhanced customer services, aligning the client’s technology landscape with its strategic objectives.
Information System Strategy & Roadmap
The Problem: A medium-sized Government Agency had a customized, legacy Financial Management Information System (FMIS). It no longer met the organisation's needs, lacked transparency, and was sometimes inefficient.
What We Did: We analysed the current FMIS through documentation and stakeholder interviews. Workshops were conducted to co-design a new FMIS strategy, including architecture, governance, and change management. We explored technology options and conducted a cost benefit analysis with vendors.
The Outcome: We developed a 3-year roadmap for each option, outlining implementation initiatives and schedules. The Executive Board endorsed the strategy for implementation, enabling improved financial management capabilities, transparency, and standardized processes.
IT Program Health Checks
The Problem: A large government department needed an independent review of a digital solution., The review aimed to assess the program's health, identify risks or issues, and provide strategic advice before its launch.
What we did: We reviewed program documentation, conducted interviews with the program team and stakeholders, and developed a comprehensive program assessment report. We identified risks and issues, particularly regarding technology and consumer adoption.
Outcome: The technology solution was deemed sound and likely to meet its delivery date and most business requirements. However, we highlighted that adoption of the solution would be essential, requiring communication and engagement activities.
IT Program Management
The Problem: A large Government Department needed to transition a program to a new funding model. This required establishing consistent funding and quality assurance approaches across states and territories within a tight timeline and amid high visibility.
What We Did: We developed project and program management plans, including risk management, stakeholder engagement, change management, benefits management, governance, and reporting. We integrated schedules and managed critical path interdependencies. We implemented controls to handle risks, issues, and dependencies. We engaged stakeholders from all states and territories to ensure alignment, commitment, and direction for the program.
The Outcome: With our program management support, the transition of the program was successfully accomplished, ensuring consistency and efficiency in service delivery across different regions.
IT PMO establishment, product management, program implementation planning and delivery
The Problem: A newly established IT Project Management Office (PMO) within a Government Department needed support to manage their first Program Increment (PI). Collaboration between the business and IT teams was challenging with limited defined processes and standards.
What We Did: Bluebird facilitated organisational change by implementing new processes and Agile practices. We defined roles, communicated responsibilities, and managed User Acceptance Testing to ensure alignment with new business processes. Bluebird also established a reporting cadence for executive sign-off and successfully conducted PI planning and requirements management.
The Outcome: With Bluebird's support, the client teams successfully adopted Agile standards and practices. Collaboration between the business and IT teams improved, resulting in the completion of multiple features. Technology features now follow a documented process for governance and delivery, aligning with business objectives.
User Acceptance Testing & Change Management
The Problem: A Government Department needed assistance with user acceptance testing (UAT), training, change management, and communications for their new IT solution. They required a UAT plan, schedule, defect register, and identification of key users from Business Teams.
What we did: We developed a UAT plan, schedule, and defect register. We scheduled and facilitated UAT sessions with user groups, documented defects and questions, and negotiated with IT teams for defect acceptance and resolution timeframes. We provided hands-on online assisted learning sessions for all users and developed help instructions hosted online.
The outcome: We successfully completed UAT of the solution and received sign-off from both IT and Business teams, ensuring the system's readiness for implementation.
Technology Change Management
The Problem: A Government agency’s technology refresh program required effective planning, coordination, and management across various business areas. To support the program, the agency needed assistance with technology change management, stakeholder buy-in, and alignment with business needs and program objectives.
What we did: Our team conducted interviews with key stakeholders, including the CIO, technology, and business teams, to understand their needs, challenges, and opportunities. We designed and facilitated workshops led by an organisational psychologist to communicate the new model and encourage alignment and commitment..
The outcome: Through our efforts, we fostered the adoption of the new governance model and standards among different teams, addressed change readiness, and secured stakeholder buy-in. We presented the findings and recommendations to the CIO and leadership team, ensuring continuous alignment with business needs, successful delivery, and sustainability of the program.